Shipping policy
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Shipping Policy
Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Times We ship internationally. Estimated delivery times after fulfillment:
- Asia-Pacific: 7–15 business days
- Rest of World: 14–21 business days
Delivery times may vary due to customs clearance and carrier delays.
Fulfillment Some products are made-to-order (print-on-demand) and fulfilled by our production partners. These items may ship separately from other items in your order.
Tracking Once your order has shipped, you will receive a confirmation email with a tracking number.
Customs & Duties International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer and are not included in the order total.
Lost or Delayed Packages If your order has not arrived within the estimated timeframe, please contact us at feldo.store@gmail.com and we'll investigate with the carrier.